Shipping policy

TOBOR Technologies is committed to delivering your HELLCAT products safely and efficiently. This Shipping Policy outlines our shipping procedures and guidelines.

1. Shipping Options and Costs

• Standard Shipping: We offer standard shipping for all orders. The cost of standard shipping is calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost during the checkout process before completing your purchase.  

• Shipping Carrier: TOBOR Technologies utilizes reputable shipping carriers to ensure reliable delivery. The specific carrier may vary depending on the destination and shipping method.

2. Shipping Destinations

• We currently ship to Be specific. E.g., "the contiguous United States," "North America," "worldwide".

• Please note that shipping to certain remote areas or international destinations may incur additional shipping charges or extended delivery times. You will be notified of any such charges during the checkout process.

3. Order Processing Time

• Orders are typically processed within 14 business days of receiving payment.

• Processing time may vary depending on product availability and order volume.

• You will receive a shipping confirmation email with tracking information once your order has been shipped.  

4. Estimated Delivery Time

• Estimated delivery times vary depending on the shipping method and destination.

• Standard shipping typically takes 3–4 weeks for both domestic and international orders.

• Please note that these are estimated delivery times, and actual delivery may be affected by factors beyond our control, such as weather conditions, customs delays (for international shipments), and carrier delays.

5. Shipping Restrictions

• We are unable to ship to "P.O. Boxes," "military addresses (APO/FPO)," etc.

• Some products may be subject to shipping restrictions due to size, weight, or regulations. You will be notified if any restrictions apply to your order.

6. Shipping Damage

• TOBOR Technologies takes precautions to ensure that your order arrives in perfect condition. However, in the event of shipping damage, please follow these steps:

• Inspect the package upon arrival. If you notice any damage, please make a note of it with the delivery driver, if possible.

• Contact TOBOR Technologies customer support within 3 days of delivery to report the damage.

• Please record a video during the unboxing process and provide clear photos or videos showing the damaged product and packaging.

• We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund, as appropriate.

7. International Shipping

• For international shipments, please be aware that you may be responsible for paying import duties, taxes, and other customs fees. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.  

• Customs clearance procedures may cause delays beyond our original delivery estimates.

8. Shipping Policy Changes

• TOBOR Technologies reserves the right to modify or update this Shipping Policy at any time without prior notice.

• Any changes will be effective immediately upon posting on our website.