Warranty

TOBOR Technologies is committed to providing high-quality products. This page outlines the warranty coverage for our XBOT robots.

Important Exclusions:

  • Please note that the warranty coverage detailed below applies to the XBOT robot only.

  • Tablets or any third-party accessories included with the XBOT system are subject to the manufacturer's warranty and are excluded from the TOBOR Technologies warranty. Please refer to the respective manufacturer's warranty for those items.

Standard Warranty

  • Coverage: TOBOR Technologies provides a one (1) year standard warranty on XBOT robots, covering manufacturer's defects in materials and workmanship from the original date of purchase.

  • Limitations: This warranty does not cover damage resulting from:

    • Accident, misuse, neglect, or abuse.

    • Improper operation or maintenance.

    • Unauthorized modifications or repairs.

    • Normal wear and tear.

    • External causes such as power surges, extreme environmental conditions, or acts of nature.

3-Year Extended Warranty (Recommended)

  • Coverage: For enhanced protection, TOBOR Technologies offers a 3-year extended warranty on XBOT robots, providing the following benefits:

    • Coverage for manufacturer's defects in materials and workmanship for a period of three (3) years from the original date of purchase.

    • One-time full XBOT robot repair or replacement (at TOBOR Technologies' discretion) if the unit sustains damage during the warranty period.

  • Exclusions:

    • Shipping costs associated with any warranty service, including tune-ups, repairs, or replacements, are not included in the 3-year extended warranty and are the responsibility of the customer.

    • The same limitations as the Standard Warranty also apply to the 3-Year Extended Warranty.

Warranty Claim Procedure

To make a warranty claim, please follow these steps:

  1. Contact TOBOR Technologies customer support at tobortechx@gmail.com to initiate the warranty claim process.

  2. Provide proof of purchase and a detailed description of the issue.

  3. TOBOR Technologies support will provide instructions on returning the product for evaluation.

Disclaimer

  • TOBOR Technologies reserves the right to determine whether a defect is covered by the warranty.

  • Repair or replacement of the product under this warranty is the sole remedy, and TOBOR Technologies shall not be liable for any incidental or consequential damages.

  • This warranty is non-transferable and applies only to the original purchaser.